All made-to-order items are not eligible for returns, refunds or exchange, unless faulty.
Any stock items may be returned in perfect unworn condition. Please contact us within 14 days of receipt of item to organise a return. 
Refunds will be issued upon receipt and inspection.

Domestic Shipping (UK)
We ship with Royal Mail. UK shipping cost is inclusive of package insurance for up to £250. 
If the shipping provider cannot access the recipient at the given address at the point of delivery and a parcel is returned to us, the customer is liable to pay for redelivery.

International
We ship with Royal Mail, who will then pass your shipment to the relevant international partner for delivery.
Customers are responsible for any customs charges incurred. This includes redelivery costs should the item be returned to sender due to any delays in customs payments.
Please get in touch if you would like your item to be shipped with an alternative shipping provider. The customer will be responsible for all costs.
We are not responsible for shipping delays due to transportation issues, severe weather and any other factors beyond our control.
If the shipping provider cannot access the recipient at the given address at the point of delivery and a parcel is returned to us, the customer is liable to pay for redelivery.


Please contact us with any queries at:
studio [at] ilanablumberg [dot] co [dot] uk